How do I place a return or exchange?

We’re sorry you didn’t love your eustr. Please reach out to contact@eustr.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—eustr packages don’t include return slips. Just reach out to contact@eustr.com and we’ll help you place your return or exchange.
What’s your return policy?
  • All returns must be processed within 30 days of receiving the order.
  • To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to contact@eustr.com.
  • Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
  • How long does it take to process a return?
    Credit card refunds usually take 5-10 business days to appear on your statement.
  • What should I do if I receive the wrong product?
    If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@eustr.com and we’ll be sure to get you the eustr you ordered!
  • What’s your return process if I’m not happy with the product?
    Yes within 30 days after receiving your package. Here are your packing instructions:
    Securely pack the items in a box.
    Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
    Use the address listed and affix the appropriate amount of postage.
    Ship package from your nearest post office or shipping company of your choice.
    If you did not receive a return label please send an e-mail to contact@eustr.com
  • Please note! If you have received a faulty product, it is important that you send an e-mail to contact@eustr.com before returning your order.
    We will then be able to help you with the returns procedure and find an appropriate solution.
    NOTE: If your order has not been purchased via www.eustr.com the return policy applied of the shop where you did purchase the product.
    eustr.
  • The return policy mentioned here, stating that the return window is extended by an additional 15 days between 1/12/2023 to 15/12/2023 during certain holiday periods, is applicable only to our shop. This offer is subject to change at any time without prior notice. The extended return period applies to eligible products and items purchased within the specified dates.
  • Adresse: 1317 Edgewater Dr, Orlando FL 32804
    •  Email: contact@eustr.com